But, even though our execution may have been a little rough, we still remember having the same passion and thoughtfulness back then that we bring to bear on our work today. Our customers loved our products, and we were dead set on ensuring we provided the best experience every time a customer reached out to us.
One hilarious example: when we first started, everyone chipped in to handle customer support requests. Even our product designers. But, there's an amazing thing about a product designer answering customer support requests: she understands the product inside and out, and so we provided what were probably the most detailed customer support responses ever written.
These days we have a dedicated - and awesome - customer support team, but we still strive to provide that same level of care.
It's amazing to see how far we've come in 10 years. Our products speak for themselves, of course, and loyal customers will be very familiar with how our products have improved over the years. From textures to colors to functionality, just about everything has been constantly refined in the past decade. Even our packaging is miles ahead of where it used to be. What was once a mess of one-use plastic is now almost entirely paper-based and fully recyclable. And it looks incredibly stunning to boot.
The best part is that our success has enabled us to explore new products in completely new categories. Amazing essentials like our ChargeFlex charging cables, Conductor PD wall charger, and CrystalShield screen protectors, provide just a hint of what's to come.
As our team continues to grow and our understanding of good design and efficient manufacturing expands, you'll have a front row seat to what will be some amazing new product launches in the years to come.
It's amazing to see how far we've come in 10 years. Our products speak for themselves, of course, and loyal customers will be very familiar with how our products have improved over the years. From textures to colors to functionality, just about everything has been constantly refined in the past decade. Even our packaging is miles ahead of where it used to be. What was once a mess of one-use plastic is now almost entirely paper-based and fully recyclable. And it looks incredibly stunning to boot.
The best part is that our success has enabled us to explore new products in completely new categories. Amazing essentials like our ChargeFlex charging cables, Conductor PD wall charger, and CrystalShield screen protectors, provide just a hint of what's to come.
As our team continues to grow and our understanding of good design and efficient manufacturing expands, you'll have a front row seat to what will be some amazing new product launches in the years to come.
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