CUSTOMER SUPPORT

CUSTOMER SUPPORT

GENERAL INQUIRIES

There's a reason people rave about our customer service. Whether it’s product questions or help with your order, we're here to assist.

For the latest information on shipping status, please check out our FAQs page.

Email is the fastest way to get service, but feel free to try any of the following:

EMAIL
support@caudabe.com (Please include your order number, if applicable.)

SUPPORT HOTLINE
(866) 788-3360 (M-F, 10am to 4pm EST)

OTHER CORRESPONDENCE (please do NOT send returns here; returns to this address will not get processed)
4914 Cooper Rd., Suite 42-858
Cincinnati, OH 45242
USA

GENERAL INQUIRIES

There's a reason people rave about our customer service. That's because we take the "service" part to heart. Whether it’s product questions or help with your order, we're here to assist.

Email is the fastest way to get service, but feel free to try any of the following:

EMAIL
support@caudabe.com (Please include your order number, if applicable.)

SUPPORT HOTLINE
(866) 788-3360 (M-F, 10am to 4pm EST)

OTHER CORRESPONDENCE (please do NOT send returns here; returns to this address will not get processed)
4914 Cooper Rd., Suite 42-858
Cincinnati, Ohio 45242
USA

RETURNS & EXCHANGES

We make returns & exchanges super easy. If for any reason you're not satisfied, contact us within 30 days from the date of your order. We'd be happy to exchange your order for another product or help you with a return.

To get the ball rolling, please email support@caudabe.com and provide the following information:

• Order number
• Email address and name used to place the order
• Which item(s) you wish to exchange or return
• The specific reason for the exchange/return
• Photo of the item

We'll respond promptly to walk you through your request! Please also note the following:

• All products returned must be unused.
• No refunds on items damaged or lost during shipping. In that case, please file a claim with the carrier.
• Products purchased through an authorized reseller need to be processed through that same reseller.
• Refunds for returned items will not include shipping costs incurred on your original order.

RETURNS & EXCHANGES

We make returns & exchanges super easy. If for any reason you're not satisfied, contact us within 30 days from the date of your order. We'd be happy to exchange your order for another product or help you with a return.

To get the ball rolling, please email support@caudabe.com and provide the following information:

• Order number
• Email address and name used to place the order
• Which item(s) you wish to exchange or return
• The specific reason for the exchange/return
• Photo of the item

We'll respond promptly to walk you through your request! Please also note the following:

• All products returned must be unused.
• No refunds on items damaged or lost during shipping. In that case, please file a claim with the carrier.
• Products purchased through an authorized reseller need to be processed through that same reseller.
• Refunds for returned items will not include shipping costs incurred on your original order.

SHIPPING POLICY

For the latest information on shipping status, please check out our FAQs page.

DOMESTIC US SHIPPING

All orders are fulfilled from our warehouse in Cincinnati, Ohio. Orders are processed and shipped Monday through Friday every week, excluding public holidays. Orders ship within one business day of placing an order. Orders placed after 9:30am EST will ship the following business day. Orders placed on Friday after 9:30am EST will ship on the following Monday, regardless of any expedited shipping options. Delivery times via the default Standard Shipping option are typically between 2-4 days. We also offer expedited FedEx options with guaranteed delivery times.

INTERNATIONAL SHIPPING

We ship worldwide via USPS (with delivery confirmation) and FedEx. Delivery times for the default International Standard Shipping vary depending on your location and the speed of your local postal carrier once the package reaches your country.

For the quickest international service, select one of the expedited FedEx options.

In the event of a delay, please note that we have the same tracking information as you. Your tracking number is within your Shipping Confirmation email, so please reference that information first. Just FYI, tracking will seem stuck for the majority of the journey, but your delivery will almost always be further along than it appears.

INTERNATIONAL SHIPPING DUTIES

Each country has its own set of regulations regarding taxes and duties for imports into the country. Please note the following:

• Customs fees (taxes, duties, processing fees, brokerages fees, etc.) may be charged upon delivery and required to obtain your order. These fees are not included in your shipping charges.
• We do not issue any refunds for customs fees.
• We have no way of estimating customs fees or duties given the wide variation in regulations on this matter among different countries. Please be sure to contact your local customs or post office for specifics on the amount of fees or duties that may be charged for your order, if any.

SHIPPING POLICY

If you realize there is a mistake in your shipping address, please contact us via email (support@caudabe.com) ASAP and we will do our best to correct the issue before it ships. Packages that have already left the warehouse cannot be changed in any way, nor can we contact the carrier to make additional arrangements.

We cannot change the delivery speed once the order is placed.

DOMESTIC US SHIPPING

All orders are fulfilled from our warehouse in Cincinnati, Ohio. Orders are processed and shipped Monday through Friday every week, excluding public holidays. Orders ship within one business day of placing an order. Orders placed after 9:30am EST will ship the following business day. Orders placed on Friday after 9:30am EST will ship on the following Monday, regardless of any expedited shipping options. Delivery times via the default Standard Shipping option are typically between 2-4 days. We also offer expedited FedEx options with guaranteed delivery times.

INTERNATIONAL SHIPPING

We ship worldwide via USPS (with delivery confirmation) and FedEx. Delivery times for the default International Standard Shipping vary depending on your location and the speed of your local postal carrier once the package reaches your country. Packages to Canada, Australia, New Zealand, Singapore, the UK, France, and all other western European/Scandinavian countries usually arrive between 8-12 days.

For the quickest international service, select one of the expedited FedEx options.

In the event of a delay, please note that we have the same tracking information as you. Your tracking number is within your Shipping Confirmation email, so please reference that information first. Just FYI, tracking will seem stuck for the majority of the journey, but your delivery will almost always be further along than it appears.

INTERNATIONAL SHIPPING DUTIES

Each country has its own set of regulations regarding taxes and duties for imports into the country. Please note the following:

• Customs fees (taxes, duties, processing fees, brokerages fees, etc.) may be charged upon delivery and required to obtain your order. These fees are not included in your shipping charges.
• We do not issue any refunds for customs fees.
• We have no way of estimating customs fees or duties given the wide variation in regulations on this matter among different countries. Please be sure to contact your local customs or post office for specifics on the amount of fees or duties that may be charged for your order, if any.

PRODUCT WARRANTY

Our customers love our products and we want to make sure that never changes. That's why we offer a Hassle-Free, One-Year Warranty for our products. Within one year from the date of your purchase, if for any reason you're unhappy with your order, simply send an email to support@caudabe.com detailing the issue and include a few photos.

Under almost all circumstances you'll have a brand new Caudabe product shipped out to you ASAP. It's really that easy. Just think of it as our thanks for all of your support.*

To get the ball rolling on your warranty claim, please email support@caudabe.com and provide the following information:

• Order number
• Email address and name used to place the order
• Product name and color, and the device you own
• Your current shipping address
• Photos of the issue with the date handwritten and visible in the photo

* Maximum number of warranty claims limited to two per product ordered. Warranty only applicable to orders placed on the Caudabe website or through other channels where products are sold directly by Caudabe. We reserve the right to reject warranty claims contingent upon certain critera at our discretion.

PRODUCT WARRANTY

Our customers love our products and we want to make sure that never changes. That's why we offer a Hassle-Free, One-Year Warranty for our products. Within one year from the date of your purchase, if for any reason you're unhappy with your order, simply send an email to support@caudabe.com detailing the issue and include a few photos.

Under almost all circumstances you'll have a brand new Caudabe product shipped out to you ASAP. It's really that easy. Just think of it as our thanks for all of your support.*

To get the ball rolling on your warranty claim, please email support@caudabe.com and provide the following information:

• Order number
• Email address and name used to place the order
• Product name and color, and the device you own
• Your current shipping address
• Photos of the issue with the date handwritten and visible in the photo

* Maximum number of warranty claims limited to two per product ordered. Warranty only applicable to orders placed on the Caudabe website or through other channels where products are sold directly by Caudabe. We reserve the right to reject warranty claims contingent upon certain critera at our discretion.