WHO WE ARE
WHO WE ARE
GENERAL
INQUIRIES
For general inquiries, feel free to email us anytime at support@caudabe.com. We’re proud to have earned the trust of hundreds of thousands of customers around the world by making sure every Caudabe experience is a positive one.
No matter the question, we’re always here to help.
No matter the question, we’re always here to help.
ORDER HELP
HOW DO I CHANGE MY ORDER BEFORE IT SHIPS?
If you need to make changes to your order before it ships, don’t worry—we’re here to help! Just reach out to us at support@caudabe.com as soon as possible. Our team will do their best to accommodate your request before the order is processed for shipment.
HOW DO I CANCEL MY ORDER?
If you need to cancel your order, just email us at support@caudabe.com and we’ll help right away. Our team can also assist if you accidentally ordered the wrong item.
If your order includes a preorder item that hasn’t shipped yet, there’s still time to make changes or cancel. Let us know and we’ll take care of it.
If your order includes a preorder item that hasn’t shipped yet, there’s still time to make changes or cancel. Let us know and we’ll take care of it.
WHAT IS MY ORDER STATUS?
Once your order ships, you will receive an email containing the tracking details to monitor the progress of your package until it arrives.
If you don’t see the email or notice that your tracking seems to have stalled, our awesome support team is here to help. Simply reach out to us at support@caudabe.com, and we’ll assist you right away!
If you don’t see the email or notice that your tracking seems to have stalled, our awesome support team is here to help. Simply reach out to us at support@caudabe.com, and we’ll assist you right away!
WHEN WILL I RECEIVE MY ORDER?
Shipping times depend on your location and the shipping method you choose at checkout.
- Within the US: Orders ship from our warehouse in Cincinnati, Ohio and usually arrive in 2 to 4 days.
- Canada: Orders ship from our Toronto warehouse and typically arrive in 2 to 4 days.
- Asia, Australia, and New Zealand: Orders (excluding Taiwan) ship from our Shenzhen warehouse. Most arrive in 3 to 7 days.
- Other international destinations: Orders ship from our US warehouse. Delivery times vary based on your location and local carrier.
WHAT DO YOU MEAN BY EARLY, MID AND LATE IN YOUR SHIPPING TIMELINES?
When we refer to timing windows:
-
Early = 1st to 15th of the month
-
Mid = 15th to 25th of the month
-
Late = 25th to end of the month
These ranges help give a general estimate of when your order is expected to ship.
MY ORDER APPEARS LOST, NOW WHAT?
Lost packages are pretty rare, but we’re here to help just in case.
Reach out to support@caudabe.com with your order number and details. Our team will investigate the issue and work with the shipping carrier to locate your package. If the package is confirmed lost, we’ll send you a replacement as quickly as we can.
Reach out to support@caudabe.com with your order number and details. Our team will investigate the issue and work with the shipping carrier to locate your package. If the package is confirmed lost, we’ll send you a replacement as quickly as we can.
MY PRODUCT ARRIVED DAMAGED, CAN YOU HELP?
While the vast majority of products arrive without issues, if anything in your order shows up damaged, we're here to help.
Just email us at support@caudabe.com with photos of the item, the packaging, and your order details. Our team will review your case and provide a solution to ensure you’re completely satisfied.
RETURNS &
EXCHANGES
HOW DO I START A RETURN?
If for any reason you're not satisfied, just send us an email at support@caudabe.com. Our support team is always happy to help.
WHAT IS YOUR EXCHANGE POLICY?
We offer a 30 day exchange policy, starting from the day your order was delivered. This applies to all products, both domestic and international.
Don’t have the original packaging? No problem. As long as you’re within the 30 day window, we can still help with an exchange.
To get started, just email support@caudabe.com and our support team will take it from there.
Don’t have the original packaging? No problem. As long as you’re within the 30 day window, we can still help with an exchange.
To get started, just email support@caudabe.com and our support team will take it from there.
WARRANTY
WHAT IS YOUR WARRANTY POLICY?
All of our products come with a 2-year warranty, which includes one replacement within that period.
- Do all your products come with a warranty?
Yes, as long as the product was purchased directly from us or from one of our authorized resellers.
WHAT IS NOT COVERED BY YOUR WARRANTY?
Our warranty doesn’t cover normal wear and tear like scratches, dents, or fading. It also excludes damage from misuse, accidents, or unauthorized modifications.
We’re also not able to cover incidental or consequential damages, like damage to personal property, or lost/stolen items.
WHAT IF I’M PAST MY WARRANTY? CAN YOU STILL HELP?
Our warranty covers you for 2 years. If that window has passed, the product would no longer be covered. Not sure if you're still within the warranty period? Just reach out to support@caudabe.com and our team can check it for you.
HOW DO I MAKE A WARRANTY CLAIM?
To get started on your warranty claim, email support@caudabe.com with the following:
- Your order number
- The name and email used at checkout
- Product name, color, and your device model
- Your current shipping address
- Photos of the issue with today’s date handwritten and visible in the photo
Our warranty covers up to two claims per product. Shipping fees may apply. Coverage only applies to orders placed directly through Caudabe or an authorized Caudabe reseller. We may decline claims that fall outside the scope of our policy.
CARE &
INSTALLATION
HOW DO I CLEAN MY CASE?
Cleaning your case is simple! Here’s how:
- Use alcohol wipes or rubbing alcohol with a washcloth to clean your case effectively. Apply a little scrubbing force for a thorough clean.
- Alternatively, you can use regular soap and water. Instead of running the case under water, prepare a bowl of soapy water, dip a towel into it, and then wipe down the case.
- If your case has MagSafe, avoid submerging it in water.
These methods will help keep your case clean and looking great!
WHERE IS MY INSTALLATION TRAY?
Installation trays are included with all CrystalShield screen protectors for iPhone 14 and newer. If you have a compatible model and didn’t receive one, just reach out to us at support@caudabe.com and we’re happy to help.
For iPhone 13 and earlier, trays aren’t included, but alignment is still simple. The black edge around the shield serves as a natural guide, and the speaker cutout can help fine-tune placement.
Need help? You can follow our step-by-step installation guide here: CrystalShield Installation Guide
For iPhone 13 and earlier, trays aren’t included, but alignment is still simple. The black edge around the shield serves as a natural guide, and the speaker cutout can help fine-tune placement.
Need help? You can follow our step-by-step installation guide here: CrystalShield Installation Guide
And of course, our team is always here if you run into any issues.
HOW DO I INSTALL CRYSTALSHIELD?
You can follow our step-by-step installation guide here: CrystalShield Installation Guide
If you still have questions, reach out to support@caudabe.com and our support team can assist further.
HOW DO I INSTALL MEZZO?
You can follow our step-by-step installation guide here: Mezzo Installation Guide
If you still have questions, reach out to support@caudabe.com and our support team can assist further.
ABOUT US
WHO WE ARE
We are driven by a deep respect for the impact we have in the world. In an industry where shoddy design and cheaply made knockoffs run rampant, we seek to leave a different legacy. A product bearing the Caudabe name is a promise to you that the product was crafted to enrich your life and not merely our bottom line.
Today, this belief is carried forward by a small but dedicated team. While we’re an American company at our core, our team has grown rapidly over the years to span multiple countries. And, we all share a common goal: create something meaningful and make positive contributions to the world.
Whether it’s through our products or the relationships we have with each other, our customers, and our partners, our work is incredibly meaningful to us. We hope that’s apparent in the quality of everything we do.
Today, this belief is carried forward by a small but dedicated team. While we’re an American company at our core, our team has grown rapidly over the years to span multiple countries. And, we all share a common goal: create something meaningful and make positive contributions to the world.
Whether it’s through our products or the relationships we have with each other, our customers, and our partners, our work is incredibly meaningful to us. We hope that’s apparent in the quality of everything we do.
DO YOU HAVE RETAIL STORES?
No, we don’t have retail stores. But every order placed on www.caudabe.com is backed by our 30-day return and exchange policy, so you can shop risk-free.
WHERE DO YOU SHIP FROM?
We’re an American company with a growing network of shipping locations to get your order to you quickly and reliably.
Orders within the U.S. ship from our warehouse in Cincinnati, Ohio.
Orders within the U.S. ship from our warehouse in Cincinnati, Ohio.
Canadian orders ship from our warehouse in Toronto.
Orders to Asia, Australia, and New Zealand ship from our warehouse in Shenzhen, China. (Note: Taiwan orders ship from our warehouse in Cincinnati, Ohio.)
All other international orders ship from our warehouse in Cincinnati, Ohio.
We’re also working on adding more regional shipping locations in the near future, including the UK and EU.
DO YOU HAVE RESELLERS IN OTHER COUNTRIES?
Yes, we do! We’re proud to have authorized resellers in several countries.
These resellers make it easier for customers around the world to access our products. For more details or to find a reseller near you, feel free to contact us at support@caudabe.com.
GENERAL
INQUIRIES
For general inquiries, feel free to email us anytime at support@caudabe.com. We’re proud to have earned the trust of hundreds of thousands of customers around the world by making sure every Caudabe experience is a positive one.
No matter the question, we’re always here to help.
No matter the question, we’re always here to help.
ORDER HELP
HOW DO I CHANGE MY ORDER BEFORE IT SHIPS?
If you need to make changes to your order before it ships, don’t worry—we’re here to help! Just reach out to us at support@caudabe.com as soon as possible. Our team will do their best to accommodate your request before the order is processed for shipment.
HOW DO I CANCEL MY ORDER?
If you need to cancel your order, just email us at support@caudabe.com and we’ll help right away. Our team can also assist if you accidentally ordered the wrong item.
If your order includes a preorder item that hasn’t shipped yet, there’s still time to make changes or cancel. Let us know and we’ll take care of it.
If your order includes a preorder item that hasn’t shipped yet, there’s still time to make changes or cancel. Let us know and we’ll take care of it.
WHAT IS MY ORDER STATUS?
Once your order ships, you will receive an email containing the tracking details to monitor the progress of your package until it arrives.
If you don’t see the email or notice that your tracking seems to have stalled, our awesome support team is here to help. Simply reach out to us at support@caudabe.com, and we’ll assist you right away!
If you don’t see the email or notice that your tracking seems to have stalled, our awesome support team is here to help. Simply reach out to us at support@caudabe.com, and we’ll assist you right away!
WHEN WILL I RECEIVE MY ORDER?
Shipping times depend on your location and the shipping method you choose at checkout.
- Within the US: Orders ship from our warehouse in Cincinnati, Ohio and usually arrive in 2 to 4 days.
- Canada: Orders ship from our Toronto warehouse and typically arrive in 2 to 4 days.
- Asia, Australia, and New Zealand: Orders (excluding Taiwan) ship from our Shenzhen warehouse. Most arrive in 3 to 7 days.
- Other international destinations: Orders ship from our US warehouse. Delivery times vary based on your location and local carrier.
WHAT DO YOU MEAN BY EARLY, MID AND LATE IN YOUR SHIPPING TIMELINES?
When we refer to timing windows:
-
Early = 1st to 15th of the month
-
Mid = 15th to 25th of the month
-
Late = 25th to end of the month
These ranges help give a general estimate of when your order is expected to ship.
MY ORDER APPEARS LOST, NOW WHAT?
Lost packages are pretty rare, but we’re here to help just in case.
Reach out to support@caudabe.com with your order number and details. Our team will investigate the issue and work with the shipping carrier to locate your package. If the package is confirmed lost, we’ll send you a replacement as quickly as we can.
Reach out to support@caudabe.com with your order number and details. Our team will investigate the issue and work with the shipping carrier to locate your package. If the package is confirmed lost, we’ll send you a replacement as quickly as we can.
MY PRODUCT ARRIVED DAMAGED, CAN YOU HELP?
While the vast majority of products arrive without issues, if anything in your order shows up damaged, we're here to help.
Just email us at support@caudabe.com with photos of the item, the packaging, and your order details. Our team will review your case and provide a solution to ensure you’re completely satisfied.
RETURNS &
EXCHANGES
HOW DO I START A RETURN?
If for any reason you're not satisfied, just send us an email at support@caudabe.com. Our support team is always happy to help.
WHAT IS YOUR EXCHANGE POLICY?
We offer a 30 day exchange policy, starting from the day your order was delivered. This applies to all products, both domestic and international.
Don’t have the original packaging? No problem. As long as you’re within the 30 day window, we can still help with an exchange.
To get started, just email support@caudabe.com and our support team will take it from there.
Don’t have the original packaging? No problem. As long as you’re within the 30 day window, we can still help with an exchange.
To get started, just email support@caudabe.com and our support team will take it from there.
WARRANTY
WHAT IS YOUR WARRANTY POLICY?
All of our products come with a 2-year warranty, which includes one replacement within that period.
- Do all your products come with a warranty?
Yes, as long as the product was purchased directly from us or from one of our authorized resellers.
WHAT IS NOT COVERED BY YOUR WARRANTY?
Our warranty doesn’t cover normal wear and tear like scratches, dents, or fading. It also excludes damage from misuse, accidents, or unauthorized modifications.
We’re also not able to cover incidental or consequential damages, like damage to personal property, or lost/stolen items.
WHAT IF I’M PAST MY WARRANTY? CAN YOU STILL HELP?
Our warranty covers you for 2 years. If that window has passed, the product would no longer be covered. Not sure if you're still within the warranty period? Just reach out to support@caudabe.com and our team can check it for you.
HOW DO I MAKE A WARRANTY CLAIM?
To get started on your warranty claim, email support@caudabe.com with the following:
- Your order number
- The name and email used at checkout
- Product name, color, and your device model
- Your current shipping address
- Photos of the issue with today’s date handwritten and visible in the photo
Our warranty covers up to two claims per product. Shipping fees may apply. Coverage only applies to orders placed directly through Caudabe or an authorized Caudabe reseller. We may decline claims that fall outside the scope of our policy.
CARE &
INSTALLATION
HOW DO I CLEAN MY CASE?
Cleaning your case is simple! Here’s how:
- Use alcohol wipes or rubbing alcohol with a washcloth to clean your case effectively. Apply a little scrubbing force for a thorough clean.
- Alternatively, you can use regular soap and water. Instead of running the case under water, prepare a bowl of soapy water, dip a towel into it, and then wipe down the case.
- If your case has MagSafe, avoid submerging it in water.
These methods will help keep your case clean and looking great!
WHERE IS MY INSTALLATION TRAY?
Installation trays are included with all CrystalShield screen protectors for iPhone 14 and newer. If you have a compatible model and didn’t receive one, just reach out to us at support@caudabe.com and we’re happy to help.
For iPhone 13 and earlier, trays aren’t included, but alignment is still simple. The black edge around the shield serves as a natural guide, and the speaker cutout can help fine-tune placement.
Need help? You can follow our step-by-step installation guide here: CrystalShield Installation Guide
For iPhone 13 and earlier, trays aren’t included, but alignment is still simple. The black edge around the shield serves as a natural guide, and the speaker cutout can help fine-tune placement.
Need help? You can follow our step-by-step installation guide here: CrystalShield Installation Guide
And of course, our team is always here if you run into any issues.
HOW DO I INSTALL CRYSTALSHIELD?
You can follow our step-by-step installation guide here: CrystalShield Installation Guide
If you still have questions, reach out to support@caudabe.com and our support team can assist further.
HOW DO I INSTALL MEZZO?
You can follow our step-by-step installation guide here: Mezzo Installation Guide
If you still have questions, reach out to support@caudabe.com and our support team can assist further.
ABOUT US
WHO WE ARE
We are driven by a deep respect for the impact we have in the world. In an industry where shoddy design and cheaply made knockoffs run rampant, we seek to leave a different legacy. A product bearing the Caudabe name is a promise to you that the product was crafted to enrich your life and not merely our bottom line.
Today, this belief is carried forward by a small but dedicated team. While we’re an American company at our core, our team has grown rapidly over the years to span multiple countries. And, we all share a common goal: create something meaningful and make positive contributions to the world.
Whether it’s through our products or the relationships we have with each other, our customers, and our partners, our work is incredibly meaningful to us. We hope that’s apparent in the quality of everything we do.
Today, this belief is carried forward by a small but dedicated team. While we’re an American company at our core, our team has grown rapidly over the years to span multiple countries. And, we all share a common goal: create something meaningful and make positive contributions to the world.
Whether it’s through our products or the relationships we have with each other, our customers, and our partners, our work is incredibly meaningful to us. We hope that’s apparent in the quality of everything we do.
DO YOU HAVE RETAIL STORES?
No, we don’t have retail stores. But every order placed on www.caudabe.com is backed by our 30-day return and exchange policy, so you can shop risk-free.
WHERE DO YOU SHIP FROM?
We’re an American company with a growing network of shipping locations to get your order to you quickly and reliably.
Orders within the U.S. ship from our warehouse in Cincinnati, Ohio.
Orders within the U.S. ship from our warehouse in Cincinnati, Ohio.
Canadian orders ship from our warehouse in Toronto.
Orders to Asia, Australia, and New Zealand ship from our warehouse in Shenzhen, China. (Note: Taiwan orders ship from our warehouse in Cincinnati, Ohio.)
All other international orders ship from our warehouse in Cincinnati, Ohio.
We’re also working on adding more regional shipping locations in the near future, including the UK and EU.
DO YOU HAVE RESELLERS IN OTHER COUNTRIES?
Yes, we do! We’re proud to have authorized resellers in several countries.
These resellers make it easier for customers around the world to access our products. For more details or to find a reseller near you, feel free to contact us at support@caudabe.com.
GENERAL
INQUIRIES
For general inquiries, feel free to email us anytime at support@caudabe.com. We’re proud to have earned the trust of hundreds of thousands of customers around the world by making sure every Caudabe experience is a positive one.
No matter the question, we’re always here to help.
No matter the question, we’re always here to help.
ORDER HELP
HOW DO I CHANGE MY ORDER BEFORE IT SHIPS?
If you need to make changes to your order before it ships, don’t worry—we’re here to help! Just reach out to us at support@caudabe.com as soon as possible. Our team will do their best to accommodate your request before the order is processed for shipment.
HOW DO I CANCEL MY ORDER?
If you need to cancel your order, just email us at support@caudabe.com and we’ll help right away. Our team can also assist if you accidentally ordered the wrong item.
If your order includes a preorder item that hasn’t shipped yet, there’s still time to make changes or cancel. Let us know and we’ll take care of it.
If your order includes a preorder item that hasn’t shipped yet, there’s still time to make changes or cancel. Let us know and we’ll take care of it.
WHAT IS MY ORDER STATUS?
Once your order ships, you will receive an email containing the tracking details to monitor the progress of your package until it arrives.
If you don’t see the email or notice that your tracking seems to have stalled, our awesome support team is here to help. Simply reach out to us at support@caudabe.com, and we’ll assist you right away!
If you don’t see the email or notice that your tracking seems to have stalled, our awesome support team is here to help. Simply reach out to us at support@caudabe.com, and we’ll assist you right away!
WHEN WILL I RECEIVE MY ORDER?
Shipping times depend on your location and the shipping method you choose at checkout.
- Within the US: Orders ship from our warehouse in Cincinnati, Ohio and usually arrive in 2 to 4 days.
- Canada: Orders ship from our Toronto warehouse and typically arrive in 2 to 4 days.
- Asia, Australia, and New Zealand: Orders (excluding Taiwan) ship from our Shenzhen warehouse. Most arrive in 3 to 7 days.
- Other international destinations: Orders ship from our US warehouse. Delivery times vary based on your location and local carrier.
WHAT DO YOU MEAN BY EARLY, MID AND LATE IN YOUR SHIPPING TIMELINES?
When we refer to timing windows:
-
Early = 1st to 15th of the month
-
Mid = 15th to 25th of the month
-
Late = 25th to end of the month
These ranges help give a general estimate of when your order is expected to ship.
MY ORDER APPEARS LOST, NOW WHAT?
Lost packages are pretty rare, but we’re here to help just in case.
Reach out to support@caudabe.com with your order number and details. Our team will investigate the issue and work with the shipping carrier to locate your package. If the package is confirmed lost, we’ll send you a replacement as quickly as we can.
Reach out to support@caudabe.com with your order number and details. Our team will investigate the issue and work with the shipping carrier to locate your package. If the package is confirmed lost, we’ll send you a replacement as quickly as we can.
MY PRODUCT ARRIVED DAMAGED, CAN YOU HELP?
While the vast majority of products arrive without issues, if anything in your order shows up damaged, we're here to help.
Just email us at support@caudabe.com with photos of the item, the packaging, and your order details. Our team will review your case and provide a solution to ensure you’re completely satisfied.
RETURNS &
EXCHANGES
HOW DO I START A RETURN?
If for any reason you're not satisfied, just send us an email at support@caudabe.com. Our support team is always happy to help.
WHAT IS YOUR EXCHANGE POLICY?
We offer a 30 day exchange policy, starting from the day your order was delivered. This applies to all products, both domestic and international.
Don’t have the original packaging? No problem. As long as you’re within the 30 day window, we can still help with an exchange.
To get started, just email support@caudabe.com and our support team will take it from there.
Don’t have the original packaging? No problem. As long as you’re within the 30 day window, we can still help with an exchange.
To get started, just email support@caudabe.com and our support team will take it from there.
WARRANTY
WHAT IS YOUR WARRANTY POLICY?
All of our products come with a 2-year warranty, which includes one replacement within that period.
Do all your products come with a warranty? Yes, as long as the product was purchased directly from us or from one of our authorized resellers.
WHAT IS NOT COVERED BY YOUR WARRANTY?
Our warranty doesn’t cover normal wear and tear like scratches, dents, or fading. It also excludes damage from misuse, accidents, or unauthorized modifications.
We’re also not able to cover incidental or consequential damages, like damage to personal property, or lost/stolen items.
WHAT IF I’M PAST MY WARRANTY? CAN YOU STILL HELP?
Our warranty covers you for 2 years. If that window has passed, the product would no longer be covered. Not sure if you're still within the warranty period? Just reach out to support@caudabe.com and our team can check it for you.
HOW DO I MAKE A WARRANTY CLAIM?
To get started on your warranty claim, email support@caudabe.com with the following:
- Your order number
- The name and email used at checkout
- Product name, color, and your device model
- Your current shipping address
- Photos of the issue with today’s date handwritten and visible in the photo
Our warranty covers up to two claims per product. Shipping fees may apply. Coverage only applies to orders placed directly through Caudabe or an authorized Caudabe reseller. We may decline claims that fall outside the scope of our policy.
CARE &
INSTALLATION
HOW DO I CLEAN MY CASE?
Cleaning your case is simple! Here’s how:
- Use alcohol wipes or rubbing alcohol with a washcloth to clean your case effectively. Apply a little scrubbing force for a thorough clean.
- Alternatively, you can use regular soap and water. Instead of running the case under water, prepare a bowl of soapy water, dip a towel into it, and then wipe down the case.
- If your case has MagSafe, avoid submerging it in water.
These methods will help keep your case clean and looking great!
WHERE IS MY INSTALLATION TRAY?
Installation trays are included with all CrystalShield screen protectors for iPhone 14 and newer. If you have a compatible model and didn’t receive one, just reach out to us at support@caudabe.com and we’re happy to help.
For iPhone 13 and earlier, trays aren’t included, but alignment is still simple. The black edge around the shield serves as a natural guide, and the speaker cutout can help fine-tune placement.
Need help? You can follow our step-by-step installation guide here: CrystalShield Installation Guide
For iPhone 13 and earlier, trays aren’t included, but alignment is still simple. The black edge around the shield serves as a natural guide, and the speaker cutout can help fine-tune placement.
Need help? You can follow our step-by-step installation guide here: CrystalShield Installation Guide
And of course, our team is always here if you run into any issues.
HOW DO I INSTALL CRYSTALSHIELD?
You can follow our step-by-step installation guide here: CrystalShield Installation Guide
If you still have questions, reach out to support@caudabe.com and our support team can assist further.
HOW DO I INSTALL MEZZO?
You can follow our step-by-step installation guide here: Mezzo Installation Guide
If you still have questions, reach out to support@caudabe.com and our support team can assist further.
ABOUT US
WHO WE ARE
We are driven by a deep respect for the impact we have in the world. In an industry where shoddy design and cheaply made knockoffs run rampant, we seek to leave a different legacy. A product bearing the Caudabe name is a promise to you that the product was crafted to enrich your life and not merely our bottom line.
Today, this belief is carried forward by a small but dedicated team. While we’re an American company at our core, our team has grown rapidly over the years to span multiple countries. And, we all share a common goal: create something meaningful and make positive contributions to the world.
Whether it’s through our products or the relationships we have with each other, our customers, and our partners, our work is incredibly meaningful to us. We hope that’s apparent in the quality of everything we do.
Today, this belief is carried forward by a small but dedicated team. While we’re an American company at our core, our team has grown rapidly over the years to span multiple countries. And, we all share a common goal: create something meaningful and make positive contributions to the world.
Whether it’s through our products or the relationships we have with each other, our customers, and our partners, our work is incredibly meaningful to us. We hope that’s apparent in the quality of everything we do.
DO YOU HAVE RETAIL STORES?
No, we don’t have retail stores. But every order placed on www.caudabe.com is backed by our 30-day return and exchange policy, so you can shop risk-free.
WHERE DO YOU SHIP FROM?
We’re an American company with a growing network of shipping locations to get your order to you quickly and reliably.
Orders within the U.S. ship from our warehouse in Cincinnati, Ohio.
Orders within the U.S. ship from our warehouse in Cincinnati, Ohio.
Canadian orders ship from our warehouse in Toronto.
Orders to Asia, Australia, and New Zealand ship from our warehouse in Shenzhen, China. (Note: Taiwan orders ship from our warehouse in Cincinnati, Ohio.)
All other international orders ship from our warehouse in Cincinnati, Ohio.
We’re also working on adding more regional shipping locations in the near future, including the UK and EU.
DO YOU HAVE RESELLERS IN OTHER COUNTRIES?
Yes, we do! We’re proud to have authorized resellers in several countries.
These resellers make it easier for customers around the world to access our products. For more details or to find a reseller near you, feel free to contact us at support@caudabe.com.
GENERAL INQUIRIES
For general inquiries, feel free to email us anytime at support@caudabe.com. We’re proud to have earned the trust of hundreds of thousands of customers around the world by making sure every Caudabe experience is a positive one.
No matter the question, we’re always here to help.
No matter the question, we’re always here to help.
ORDER HELP
HOW DO I CHANGE MY ORDER BEFORE IT SHIPS?
If you need to make changes to your order before it ships, don’t worry—we’re here to help! Just reach out to us at support@caudabe.com as soon as possible. Our team will do their best to accommodate your request before the order is processed for shipment.
HOW DO I CANCEL MY ORDER?
If you need to cancel your order, just email us at support@caudabe.com and we’ll help right away. Our team can also assist if you accidentally ordered the wrong item.
If your order includes a preorder item that hasn’t shipped yet, there’s still time to make changes or cancel. Let us know and we’ll take care of it.
If your order includes a preorder item that hasn’t shipped yet, there’s still time to make changes or cancel. Let us know and we’ll take care of it.
WHAT IS MY ORDER STATUS?
Once your order ships, you will receive an email containing the tracking details to monitor the progress of your package until it arrives.
If you don’t see the email or notice that your tracking seems to have stalled, our awesome support team is here to help. Simply reach out to us at support@caudabe.com, and we’ll assist you right away!
If you don’t see the email or notice that your tracking seems to have stalled, our awesome support team is here to help. Simply reach out to us at support@caudabe.com, and we’ll assist you right away!
WHEN WILL I RECEIVE MY ORDER?
Shipping times depend on your location and the shipping method you choose at checkout.
- Within the US: Orders ship from our warehouse in Cincinnati, Ohio and usually arrive in 2 to 4 days.
- Canada: Orders ship from our Toronto warehouse and typically arrive in 2 to 4 days.
- Asia, Australia, and New Zealand: Orders (excluding Taiwan) ship from our Shenzhen warehouse. Most arrive in 3 to 7 days.
- Other international destinations: Orders ship from our US warehouse. Delivery times vary based on your location and local carrier.
WHAT DO YOU MEAN BY EARLY, MID AND LATE IN YOUR SHIPPING TIMELINES?
When we refer to timing windows:
-
Early = 1st to 15th of the month
-
Mid = 15th to 25th of the month
-
Late = 25th to end of the month
These ranges help give a general estimate of when your order is expected to ship.
MY ORDER APPEARS LOST, NOW WHAT?
Lost packages are pretty rare, but we’re here to help just in case.
Reach out to support@caudabe.com with your order number and details. Our team will investigate the issue and work with the shipping carrier to locate your package. If the package is confirmed lost, we’ll send you a replacement as quickly as we can.
MY PRODUCT ARRIVED DAMAGED, CAN YOU HELP?
While the vast majority of products arrive without issues, if anything in your order shows up damaged, we're here to help.
Just email us at support@caudabe.com with photos of the item, the packaging, and your order details. Our team will review your case and provide a solution to ensure you’re completely satisfied.
Just email us at support@caudabe.com with photos of the item, the packaging, and your order details. Our team will review your case and provide a solution to ensure you’re completely satisfied.
RETURNS & EXCHANGES
HOW DO I START A RETURN?
If for any reason you're not satisfied, just send us an email at support@caudabe.com. Our support team is always happy to help.
WHAT IS YOUR EXCHANGE POLICY?
We offer a 30 day exchange policy, starting from the day your order was delivered. This applies to all products, both domestic and international.
Don’t have the original packaging? No problem. As long as you’re within the 30 day window, we can still help with an exchange.
To get started, just email support@caudabe.com and our support team will take it from there.
Don’t have the original packaging? No problem. As long as you’re within the 30 day window, we can still help with an exchange.
To get started, just email support@caudabe.com and our support team will take it from there.
WARRANTY
WHAT IS YOUR WARRANTY POLICY?
All of our products come with a 2-year warranty, which includes one replacement within that period.
Do all your products come with a warranty? Yes, as long as the product was purchased directly from us or from one of our authorized resellers.
Do all your products come with a warranty? Yes, as long as the product was purchased directly from us or from one of our authorized resellers.
WHAT IS NOT COVERED BY YOUR WARRANTY?
Our warranty doesn’t cover normal wear and tear like scratches, dents, or fading. It also excludes damage from misuse, accidents, or unauthorized modifications.
We’re also not able to cover incidental or consequential damages, like damage to personal property, or lost/stolen items.
WHAT IF I’M PAST MY WARRANTY? CAN YOU STILL HELP?
Our warranty covers you for 2 years. If that window has passed, the product would no longer be covered. Not sure if you're still within the warranty period? Just reach out to support@caudabe.com and our team can check it for you.
HOW DO I MAKE A WARRANTY CLAIM?
To get started on your warranty claim, email support@caudabe.com with the following:
- Your order number
- The name and email used at checkout
- Product name, color, and your device model
- Your current shipping address
- Photos of the issue with today’s date handwritten and visible in the photo
Our warranty covers up to two claims per product. Shipping fees may apply. Coverage only applies to orders placed directly through Caudabe or an authorized Caudabe reseller. We may decline claims that fall outside the scope of our policy.
CARE & INSTALLATION
HOW DO I CLEAN MY CASE?
Cleaning your case is simple! Here’s how:
- Use alcohol wipes or rubbing alcohol with a washcloth to clean your case effectively. Apply a little scrubbing force for a thorough clean.
- Alternatively, you can use regular soap and water. Instead of running the case under water, prepare a bowl of soapy water, dip a towel into it, and then wipe down the case.
- If your case has MagSafe, avoid submerging it in water.
These methods will help keep your case clean and looking great!
WHERE IS MY INSTALLATION TRAY?
Installation trays are included with all CrystalShield screen protectors for iPhone 14 and newer. If you have a compatible model and didn’t receive one, just reach out to us at support@caudabe.com and we’re happy to help.
For iPhone 13 and earlier, trays aren’t included, but alignment is still simple. The black edge around the shield serves as a natural guide, and the speaker cutout can help fine-tune placement.
Need help? You can follow our step-by-step installation guide here: CrystalShield Installation Guide
For iPhone 13 and earlier, trays aren’t included, but alignment is still simple. The black edge around the shield serves as a natural guide, and the speaker cutout can help fine-tune placement.
Need help? You can follow our step-by-step installation guide here: CrystalShield Installation Guide
And of course, our team is always here if you run into any issues.
HOW DO I INSTALL CRYSTALSHIELD?
You can follow our step-by-step installation guide here: CrystalShield Installation Guide
If you still have questions, reach out to support@caudabe.com and our support team can assist further.
HOW DO I INSTALL MEZZO?
You can follow our step-by-step installation guide here:
If you still have questions, reach out to support@caudabe.com and our support team can assist further.
ABOUT US
WHO WE ARE
We are driven by a deep respect for the impact we have in the world. In an industry where shoddy design and cheaply made knockoffs run rampant, we seek to leave a different legacy. A product bearing the Caudabe name is a promise to you that the product was crafted to enrich your life and not merely our bottom line.
Today, this belief is carried forward by a small but dedicated team. While we’re an American company at our core, our team has grown rapidly over the years to span multiple countries. And, we all share a common goal: create something meaningful and make positive contributions to the world.
Whether it’s through our products or the relationships we have with each other, our customers, and our partners, our work is incredibly meaningful to us. We hope that’s apparent in the quality of everything we do.
Today, this belief is carried forward by a small but dedicated team. While we’re an American company at our core, our team has grown rapidly over the years to span multiple countries. And, we all share a common goal: create something meaningful and make positive contributions to the world.
Whether it’s through our products or the relationships we have with each other, our customers, and our partners, our work is incredibly meaningful to us. We hope that’s apparent in the quality of everything we do.
DO YOU HAVE RETAIL STORES?
No, we don’t have retail stores. But every order placed on www.caudabe.com is backed by our 30-day return and exchange policy, so you can shop risk-free.
WHERE DO YOU SHIP FROM?
We’re an American company with a growing network of shipping locations to get your order to you quickly and reliably.
Orders within the U.S. ship from our warehouse in Cincinnati, Ohio.
Orders within the U.S. ship from our warehouse in Cincinnati, Ohio.
Canadian orders ship from our warehouse in Toronto.
Orders to Asia, Australia, and New Zealand ship from our warehouse in Shenzhen, China. (Note: Taiwan orders ship from our warehouse in Cincinnati, Ohio.)
All other international orders ship from our warehouse in Cincinnati, Ohio.
We’re also working on adding more regional shipping locations in the near future, including the UK and EU.
DO YOU HAVE RESELLERS IN OTHER COUNTRIES?
Yes, we do! We’re proud to have authorized resellers in several countries.
These resellers make it easier for customers around the world to access our products. For more details or to find a reseller near you, feel free to contact us at support@caudabe.com.
FREE WORLDWIDE
SHIPPING OVER US$60
2 YEAR
WARRANTY
30 DAY RETURNS
AND EXCHANGES
FREE WORLDWIDE
SHIPPING OVER US$60
2 YEAR
WARRANTY
30 DAY RETURNS
AND EXCHANGES
FREE WORLDWIDE
SHIPPING OVER US$60
2 YEAR
WARRANTY
30 DAY RETURNS
AND EXCHANGES
FREE WORLDWIDE
SHIPPING OVER $45
1 YEAR
WARRANTY
30 DAY RETURNS
AND EXCHANGES
FREE WORLDWIDE
SHIPPING OVER US$60
2 YEAR
WARRANTY
30 DAY RETURNS
AND EXCHANGES
FREE WORLDWIDE
SHIPPING OVER $45
1 YEAR
WARRANTY
30 DAY RETURNS
AND EXCHANGES