WHO WE ARE
WHO WE ARE
GENERAL
INQUIRIES
⚠️ For the latest information on iPhone 17 preorder shipments, visit our shipping updates page on our self service portal.
Need help? We've prepared FAQs below that might answer your questions.
If you don’t see what you’re looking for, just reach out to us at support@caudabe.com and we’re happy to help.
We’re proud to have earned the trust of hundreds of thousands of customers around the world by making sure every Caudabe experience is a positive one.
ORDER HELP
WHAT DO "EARLY", "MID" AND "LATE" MEAN FOR PRE-ORDER AND BACKORDERED SHIPPING ESTIMATES?
For pre-order and backordered items, we provide estimated shipping windows using general timeframes to help set expectations:
- Early = 1st to 15th of the month
- Mid = 16th to 25th of the month
- Late = 26th to end of the month
These ranges offer a general idea of when your item will ship, based on production and fulfillment schedules. They are not guaranteed ship dates, but we do our best to keep you informed and ship as soon as your item is ready.
Example:
If your pre-order is estimated to ship in Late July, that means we expect it to leave our warehouse sometime between July 26th and July 31st.
As always, you’ll receive a tracking number as soon as your order ships.
HOW DO I CHANGE OR CANCEL MY ORDER BEFORE IT SHIPS?
If you need to make changes to your order before it ships, don’t worry—we’re here to help! Just reach out to us at support@caudabe.com as soon as possible. Our team will do their best to accommodate your request before the order is processed for shipment.
WHAT IS MY ORDER STATUS?
Once your order ships, you will receive an email containing the tracking details to monitor the progress of your package until it arrives.
If you don’t see the email or notice that your tracking seems to have stalled, our awesome support team is here to help. Just reach out to us at support@caudabe.com and we’ll assist you right away.
If you don’t see the email or notice that your tracking seems to have stalled, our awesome support team is here to help. Just reach out to us at support@caudabe.com and we’ll assist you right away.
WHERE DO YOU SHIP FROM? AND HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We’re an American company with a growing network of shipping locations to get your order to you quickly and reliably.
We operate four warehouses globally and ship to many countries (with a few exceptions). At checkout, you’ll see a list of shipping options for your location, along with the estimated shipping time for your order.
Delivery times depend on where you’re located, but we do our best to get your order to you quickly. Here’s what you can expect:
- United States: 2–4 days (ships from Cincinnati, Ohio)
- Canada: 2–5 days (ships from Toronto)
- United Kingdom: 2–4 days (ships from the UK)
- European Union (most countries): 8-12 days (ships from Shenzhen)
- Australia & New Zealand: 8-10 days (ships from Shenzhen)
- Singapore/Malaysia: 3-5 days (ships from Shenzhen)
- Hong Kong/Taiwan: 10-14 days (ships from Cincinnati, Ohio)
- All other international destinations: Shipping times are as indicated in the list of shipping options at checkout.
MY PRODUCT ARRIVED DAMAGED, CAN YOU HELP?
While the vast majority of products arrive without issues, if anything in your order shows up damaged, we're here to help.
Just reach out to us at support@caudabe.com with photos of the item, the packaging, and your order details. Our team will review your case and provide a solution to ensure you’re completely satisfied.
RETURNS &
EXCHANGES
HOW DO I START A RETURN?
If for any reason you're not satisfied with your purchase, we accept returns within 30 days of delivery for a refund. Just reach out to us at support@caudabe.com and we’re happy to help.
Please note the following:
- Items must be in good condition
- Returns that are incomplete, damaged, or not in original packaging may be refused or subject to a restocking fee
- Refunds will be issued to the original form of payment once your return is received and inspected.
- Original shipping fees (what you paid to have the order sent to you) are non-refundable.
- If your order included a discount or promotion, the refund will reflect the adjusted amount paid.
WHAT IS YOUR EXCHANGE POLICY?
We offer a 30-day exchange policy, starting from the day your order was delivered. This applies to all products, both domestic and international.
Don’t have the original packaging? No problem. As long as you’re within the 30-day window, we can still help with an exchange.
To get started, just reach out to us at support@caudabe.com and we’re happy to help.
Don’t have the original packaging? No problem. As long as you’re within the 30-day window, we can still help with an exchange.
To get started, just reach out to us at support@caudabe.com and we’re happy to help.
WARRANTY
WHAT IS YOUR WARRANTY POLICY?
All of our products come with a 2-year warranty, which includes two replacements within that period, as long as the product was purchased directly from us or from one of our authorized resellers.
To get started on a warranty claim, just reach out to us at support@caudabe.com and we’re happy to help.
WHAT IS NOT COVERED BY YOUR WARRANTY?
Our warranty doesn’t cover normal wear and tear like scratches, dents, or fading. It also excludes damage from misuse, accidents, or unauthorized modifications.
We’re also not able to cover incidental or consequential damages, like damage to personal property, or lost/stolen items.
CARE &
INSTALLATION
HOW DO I CLEAN MY CASE?
Cleaning your case is simple! Here’s how:
- Use alcohol wipes or rubbing alcohol with a washcloth to clean your case effectively. Apply a little scrubbing force for a thorough clean.
- Alternatively, you can use regular soap and water. Instead of running the case under water, prepare a bowl of soapy water, dip a towel into it, and then wipe down the case.
- If your case has MagSafe, avoid submerging it in water.
These methods will help keep your case clean and looking great!
WHERE IS MY INSTALLATION TRAY?
Installation trays are included with all CrystalShield screen protectors for iPhone 14 and newer. If you have a compatible model and didn’t receive one, just reach out to us at support@caudabe.com and we’re happy to help.
For iPhone 13 and earlier, trays aren’t included, but alignment is still simple. The black edge around the shield serves as a natural guide, and the speaker cutout can help fine-tune placement.
Need help? You can follow our step-by-step installation guide here: CrystalShield Installation Guide
For iPhone 13 and earlier, trays aren’t included, but alignment is still simple. The black edge around the shield serves as a natural guide, and the speaker cutout can help fine-tune placement.
Need help? You can follow our step-by-step installation guide here: CrystalShield Installation Guide
And of course, our team is always here if you run into any issues.
HOW DO I INSTALL CRYSTALSHIELD?
You can follow our step-by-step installation guide here: CrystalShield Installation Guide
If you still have questions, reach out to support@caudabe.com and our support team can assist further.
HOW DO I INSTALL MEZZO?
You can follow our step-by-step installation guide here: Mezzo Installation Guide
If you still have questions, reach out to support@caudabe.com and our support team can assist further.
ABOUT US
WHO WE ARE
We are driven by a deep respect for the impact we have in the world. In an industry where shoddy design and cheaply made knockoffs run rampant, we seek to leave a different legacy. A product bearing the Caudabe name is a promise to you that the product was crafted to enrich your life and not merely our bottom line.
Today, this belief is carried forward by a small but dedicated team. While we’re an American company at our core, our team has grown rapidly over the years to span multiple countries. And, we all share a common goal: create something meaningful and make positive contributions to the world.
Whether it’s through our products or the relationships we have with each other, our customers, and our partners, our work is incredibly meaningful to us. We hope that’s apparent in the quality of everything we do.
Today, this belief is carried forward by a small but dedicated team. While we’re an American company at our core, our team has grown rapidly over the years to span multiple countries. And, we all share a common goal: create something meaningful and make positive contributions to the world.
Whether it’s through our products or the relationships we have with each other, our customers, and our partners, our work is incredibly meaningful to us. We hope that’s apparent in the quality of everything we do.
DO YOU HAVE RETAIL STORES?
No, we don’t have retail stores. But every order placed on www.caudabe.com is backed by our 30-day return and exchange policy, so you can shop risk-free.
DO YOU HAVE RESELLERS IN OTHER COUNTRIES?
Yes, we do! We’re proud to have authorized resellers in several countries.
These resellers make it easier for customers around the world to access our products. For more details or to find a reseller near you, feel free to contact us at support@caudabe.com.
GENERAL
INQUIRIES
⚠️ For the latest information on iPhone 17 preorder shipments, visit our shipping updates page on our self service portal.
Need help? We've prepared FAQs below that might answer your questions.
If you don’t see what you’re looking for, just reach out to us at support@caudabe.com and we’re happy to help.
We’re proud to have earned the trust of hundreds of thousands of customers around the world by making sure every Caudabe experience is a positive one.
ORDER HELP
WHAT DO "EARLY", "MID" AND "LATE" MEAN FOR PRE-ORDER AND BACKORDERED SHIPPING ESTIMATES?
For pre-order and backordered items, we provide estimated shipping windows using general timeframes to help set expectations:
- Early = 1st to 15th of the month
- Mid = 16th to 25th of the month
- Late = 26th to end of the month
These ranges offer a general idea of when your item will ship, based on production and fulfillment schedules. They are not guaranteed ship dates, but we do our best to keep you informed and ship as soon as your item is ready.
Example:
If your pre-order is estimated to ship in Late July, that means we expect it to leave our warehouse sometime between July 26th and July 31st.
As always, you’ll receive a tracking number as soon as your order ships.
HOW DO I CHANGE OR CANCEL MY ORDER BEFORE IT SHIPS?
If you need to make changes to your order before it ships, don’t worry—we’re here to help! Just reach out to us at support@caudabe.com as soon as possible. Our team will do their best to accommodate your request before the order is processed for shipment.
WHAT IS MY ORDER STATUS?
Once your order ships, you will receive an email containing the tracking details to monitor the progress of your package until it arrives.
If you don’t see the email or notice that your tracking seems to have stalled, our awesome support team is here to help. Just reach out to us at support@caudabe.com and we’ll assist you right away.
If you don’t see the email or notice that your tracking seems to have stalled, our awesome support team is here to help. Just reach out to us at support@caudabe.com and we’ll assist you right away.
WHERE DO YOU SHIP FROM? AND HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We’re an American company with a growing network of shipping locations to get your order to you quickly and reliably.
We operate four warehouses globally and ship to many countries (with a few exceptions). At checkout, you’ll see a list of shipping options for your location, along with the estimated shipping time for your order.
Delivery times depend on where you’re located, but we do our best to get your order to you quickly. Here’s what you can expect:
- United States: 2–4 days (ships from Cincinnati, Ohio)
- Canada: 2–5 days (ships from Toronto)
- United Kingdom: 2–4 days (ships from the UK)
- European Union (most countries): 8-12 days (ships from Shenzhen)
- Australia & New Zealand: 8-10 days (ships from Shenzhen)
- Singapore/Malaysia: 3-5 days (ships from Shenzhen)
- Hong Kong/Taiwan: 10-14 days (ships from Cincinnati, Ohio)
- All other international destinations: Shipping times are as indicated in the list of shipping options at checkout.
MY PRODUCT ARRIVED DAMAGED, CAN YOU HELP?
While the vast majority of products arrive without issues, if anything in your order shows up damaged, we're here to help.
Just reach out to us at support@caudabe.com with photos of the item, the packaging, and your order details. Our team will review your case and provide a solution to ensure you’re completely satisfied.
RETURNS &
EXCHANGES
HOW DO I START A RETURN?
If for any reason you're not satisfied with your purchase, we accept returns within 30 days of delivery for a refund. Just reach out to us at support@caudabe.com and we’re happy to help.
Please note the following:
- Items must be in good condition
- Returns that are incomplete, damaged, or not in original packaging may be refused or subject to a restocking fee
- Refunds will be issued to the original form of payment once your return is received and inspected.
- Original shipping fees (what you paid to have the order sent to you) are non-refundable.
- If your order included a discount or promotion, the refund will reflect the adjusted amount paid.
WHAT IS YOUR EXCHANGE POLICY?
We offer a 30-day exchange policy, starting from the day your order was delivered. This applies to all products, both domestic and international.
Don’t have the original packaging? No problem. As long as you’re within the 30-day window, we can still help with an exchange.
To get started, just reach out to us at support@caudabe.com and we’re happy to help.
Don’t have the original packaging? No problem. As long as you’re within the 30-day window, we can still help with an exchange.
To get started, just reach out to us at support@caudabe.com and we’re happy to help.
WARRANTY
WHAT IS YOUR WARRANTY POLICY?
All of our products come with a 2-year warranty, which includes two replacements within that period, as long as the product was purchased directly from us or from one of our authorized resellers.
To get started on a warranty claim, just reach out to us at support@caudabe.com and we’re happy to help.
WHAT IS NOT COVERED BY YOUR WARRANTY?
Our warranty doesn’t cover normal wear and tear like scratches, dents, or fading. It also excludes damage from misuse, accidents, or unauthorized modifications.
We’re also not able to cover incidental or consequential damages, like damage to personal property, or lost/stolen items.
CARE &
INSTALLATION
HOW DO I CLEAN MY CASE?
Cleaning your case is simple! Here’s how:
- Use alcohol wipes or rubbing alcohol with a washcloth to clean your case effectively. Apply a little scrubbing force for a thorough clean.
- Alternatively, you can use regular soap and water. Instead of running the case under water, prepare a bowl of soapy water, dip a towel into it, and then wipe down the case.
- If your case has MagSafe, avoid submerging it in water.
These methods will help keep your case clean and looking great!
WHERE IS MY INSTALLATION TRAY?
Installation trays are included with all CrystalShield screen protectors for iPhone 14 and newer. If you have a compatible model and didn’t receive one, just reach out to us at support@caudabe.com and we’re happy to help.
For iPhone 13 and earlier, trays aren’t included, but alignment is still simple. The black edge around the shield serves as a natural guide, and the speaker cutout can help fine-tune placement.
Need help? You can follow our step-by-step installation guide here: CrystalShield Installation Guide
For iPhone 13 and earlier, trays aren’t included, but alignment is still simple. The black edge around the shield serves as a natural guide, and the speaker cutout can help fine-tune placement.
Need help? You can follow our step-by-step installation guide here: CrystalShield Installation Guide
And of course, our team is always here if you run into any issues.
HOW DO I INSTALL CRYSTALSHIELD?
You can follow our step-by-step installation guide here: CrystalShield Installation Guide
If you still have questions, reach out to support@caudabe.com and our support team can assist further.
HOW DO I INSTALL MEZZO?
You can follow our step-by-step installation guide here: Mezzo Installation Guide
If you still have questions, reach out to support@caudabe.com and our support team can assist further.
ABOUT US
WHO WE ARE
We are driven by a deep respect for the impact we have in the world. In an industry where shoddy design and cheaply made knockoffs run rampant, we seek to leave a different legacy. A product bearing the Caudabe name is a promise to you that the product was crafted to enrich your life and not merely our bottom line.
Today, this belief is carried forward by a small but dedicated team. While we’re an American company at our core, our team has grown rapidly over the years to span multiple countries. And, we all share a common goal: create something meaningful and make positive contributions to the world.
Whether it’s through our products or the relationships we have with each other, our customers, and our partners, our work is incredibly meaningful to us. We hope that’s apparent in the quality of everything we do.
Today, this belief is carried forward by a small but dedicated team. While we’re an American company at our core, our team has grown rapidly over the years to span multiple countries. And, we all share a common goal: create something meaningful and make positive contributions to the world.
Whether it’s through our products or the relationships we have with each other, our customers, and our partners, our work is incredibly meaningful to us. We hope that’s apparent in the quality of everything we do.
DO YOU HAVE RETAIL STORES?
No, we don’t have retail stores. But every order placed on www.caudabe.com is backed by our 30-day return and exchange policy, so you can shop risk-free.
DO YOU HAVE RESELLERS IN OTHER COUNTRIES?
Yes, we do! We’re proud to have authorized resellers in several countries.
These resellers make it easier for customers around the world to access our products. For more details or to find a reseller near you, feel free to contact us at support@caudabe.com.
GENERAL
INQUIRIES
⚠️ For the latest information on iPhone 17 preorder shipments, visit our shipping updates page on our self service portal.
Need help? We've prepared FAQs below that might answer your questions.
If you don’t see what you’re looking for, just reach out to us at support@caudabe.com and we’re happy to help.
We’re proud to have earned the trust of hundreds of thousands of customers around the world by making sure every Caudabe experience is a positive one.
ORDER HELP
WHAT DO "EARLY", "MID" AND "LATE" MEAN FOR PRE-ORDER AND BACKORDERED SHIPPING ESTIMATES?
For pre-order and backordered items, we provide estimated shipping windows using general timeframes to help set expectations:
- Early = 1st to 15th of the month
- Mid = 16th to 25th of the month
- Late = 26th to end of the month
These ranges offer a general idea of when your item will ship, based on production and fulfillment schedules. They are not guaranteed ship dates, but we do our best to keep you informed and ship as soon as your item is ready.
Example:
If your pre-order is estimated to ship in Late July, that means we expect it to leave our warehouse sometime between July 26th and July 31st.
As always, you’ll receive a tracking number as soon as your order ships.
HOW DO I CHANGE OR CANCEL MY ORDER BEFORE IT SHIPS?
If you need to make changes to your order before it ships, don’t worry—we’re here to help! Just reach out to us at support@caudabe.com as soon as possible. Our team will do their best to accommodate your request before the order is processed for shipment.
WHAT IS MY ORDER STATUS?
Once your order ships, you will receive an email containing the tracking details to monitor the progress of your package until it arrives.
If you don’t see the email or notice that your tracking seems to have stalled, our awesome support team is here to help. Just reach out to us at support@caudabe.com and we’ll assist you right away.
WHERE DO YOU SHIP FROM? AND HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We’re an American company with a growing network of shipping locations to get your order to you quickly and reliably.
We operate four warehouses globally and ship to many countries (with a few exceptions). At checkout, you’ll see a list of shipping options for your location, along with the estimated shipping time for your order.
Delivery times depend on where you’re located, but we do our best to get your order to you quickly. Here’s what you can expect:
- United States: 2–4 days (ships from Cincinnati, Ohio)
- Canada: 2–5 days (ships from Toronto)
- United Kingdom: 2–4 days (ships from the UK)
- European Union (most countries): 8-12 days (ships from Shenzhen)
- Australia & New Zealand: 8-10 days (ships from Shenzhen)
- Singapore/Malaysia: 3-5 days (ships from Shenzhen)
- Hong Kong/Taiwan: 10-14 days (ships from Cincinnati, Ohio)
- All other international destinations: Shipping times are as indicated in the list of shipping options at checkout.
MY PRODUCT ARRIVED DAMAGED, CAN YOU HELP?
While the vast majority of products arrive without issues, if anything in your order shows up damaged, we're here to help.
Just reach out to us at support@caudabe.com with photos of the item, the packaging, and your order details. Our team will review your case and provide a solution to ensure you’re completely satisfied.
RETURNS &
EXCHANGES
HOW DO I START A RETURN?
If for any reason you're not satisfied with your purchase, we accept returns within 30 days of delivery for a refund. Just reach out to us at support@caudabe.com and we’re happy to help.
Please note the following:
- Items must be in good condition
- Returns that are incomplete, damaged, or not in original packaging may be refused or subject to a restocking fee
- Refunds will be issued to the original form of payment once your return is received and inspected.
- Original shipping fees (what you paid to have the order sent to you) are non-refundable.
- If your order included a discount or promotion, the refund will reflect the adjusted amount paid.
WHAT IS YOUR EXCHANGE POLICY?
We offer a 30-day exchange policy, starting from the day your order was delivered. This applies to all products, both domestic and international.
Don’t have the original packaging? No problem. As long as you’re within the 30-day window, we can still help with an exchange.
To get started, just reach out to us at support@caudabe.com and we’re happy to help.
Don’t have the original packaging? No problem. As long as you’re within the 30-day window, we can still help with an exchange.
To get started, just reach out to us at support@caudabe.com and we’re happy to help.
WARRANTY
WHAT IS YOUR WARRANTY POLICY?
All of our products come with a 2-year warranty, which includes two replacements within that period, as long as the product was purchased directly from us or from one of our authorized resellers.
To get started on a warranty claim, just reach out to us at support@caudabe.com and we’re happy to help.
WHAT IS NOT COVERED BY YOUR WARRANTY?
Our warranty doesn’t cover normal wear and tear like scratches, dents, or fading. It also excludes damage from misuse, accidents, or unauthorized modifications.
We’re also not able to cover incidental or consequential damages, like damage to personal property, or lost/stolen items.
CARE &
INSTALLATION
HOW DO I CLEAN MY CASE?
Cleaning your case is simple! Here’s how:
- Use alcohol wipes or rubbing alcohol with a washcloth to clean your case effectively. Apply a little scrubbing force for a thorough clean.
- Alternatively, you can use regular soap and water. Instead of running the case under water, prepare a bowl of soapy water, dip a towel into it, and then wipe down the case.
- If your case has MagSafe, avoid submerging it in water.
These methods will help keep your case clean and looking great!
WHERE IS MY INSTALLATION TRAY?
Installation trays are included with all CrystalShield screen protectors for iPhone 14 and newer. If you have a compatible model and didn’t receive one, just reach out to us at support@caudabe.com and we’re happy to help.
For iPhone 13 and earlier, trays aren’t included, but alignment is still simple. The black edge around the shield serves as a natural guide, and the speaker cutout can help fine-tune placement.
Need help? You can follow our step-by-step installation guide here: CrystalShield Installation Guide
For iPhone 13 and earlier, trays aren’t included, but alignment is still simple. The black edge around the shield serves as a natural guide, and the speaker cutout can help fine-tune placement.
Need help? You can follow our step-by-step installation guide here: CrystalShield Installation Guide
And of course, our team is always here if you run into any issues.
HOW DO I INSTALL CRYSTALSHIELD?
You can follow our step-by-step installation guide here: CrystalShield Installation Guide
If you still have questions, reach out to support@caudabe.com and our support team can assist further.
HOW DO I INSTALL MEZZO?
You can follow our step-by-step installation guide here: Mezzo Installation Guide
If you still have questions, reach out to support@caudabe.com and our support team can assist further.
ABOUT US
WHO WE ARE
We are driven by a deep respect for the impact we have in the world. In an industry where shoddy design and cheaply made knockoffs run rampant, we seek to leave a different legacy. A product bearing the Caudabe name is a promise to you that the product was crafted to enrich your life and not merely our bottom line.
Today, this belief is carried forward by a small but dedicated team. While we’re an American company at our core, our team has grown rapidly over the years to span multiple countries. And, we all share a common goal: create something meaningful and make positive contributions to the world.
Whether it’s through our products or the relationships we have with each other, our customers, and our partners, our work is incredibly meaningful to us. We hope that’s apparent in the quality of everything we do.
Today, this belief is carried forward by a small but dedicated team. While we’re an American company at our core, our team has grown rapidly over the years to span multiple countries. And, we all share a common goal: create something meaningful and make positive contributions to the world.
Whether it’s through our products or the relationships we have with each other, our customers, and our partners, our work is incredibly meaningful to us. We hope that’s apparent in the quality of everything we do.
DO YOU HAVE RETAIL STORES?
No, we don’t have retail stores. But every order placed on www.caudabe.com is backed by our 30-day return and exchange policy, so you can shop risk-free.
DO YOU HAVE RESELLERS IN OTHER COUNTRIES?
Yes, we do! We’re proud to have authorized resellers in several countries.
These resellers make it easier for customers around the world to access our products. For more details or to find a reseller near you, feel free to contact us at support@caudabe.com.
GENERAL INQUIRIES
⚠️ For the latest information on iPhone 17 preorder shipments, visit our shipping updates page on our self service portal.
Need help? We've prepared FAQs below that might answer your questions.
If you don’t see what you’re looking for, just reach out to us at support@caudabe.com and we’re happy to help.
We’re proud to have earned the trust of hundreds of thousands of customers around the world by making sure every Caudabe experience is a positive one.
ORDER HELP
WHAT DO "EARLY", "MID" AND "LATE" MEAN FOR PRE-ORDER AND BACKORDERED SHIPPING ESTIMATES?
For pre-order and backordered items, we provide estimated shipping windows using general timeframes to help set expectations:
- Early = 1st to 15th of the month
- Mid = 16th to 25th of the month
- Late = 26th to end of the month
These ranges offer a general idea of when your item will ship, based on production and fulfillment schedules. They are not guaranteed ship dates, but we do our best to keep you informed and ship as soon as your item is ready.
Example:
If your pre-order is estimated to ship in Late July, that means we expect it to leave our warehouse sometime between July 26th and July 31st.
As always, you’ll receive a tracking number as soon as your order ships.
HOW DO I CHANGE OR CANCEL MY ORDER BEFORE IT SHIPS?
If you need to make changes to your order before it ships, don’t worry—we’re here to help! Just reach out to us at support@caudabe.com as soon as possible. Our team will do their best to accommodate your request before the order is processed for shipment.
WHAT IS MY ORDER STATUS?
Once your order ships, you will receive an email containing the tracking details to monitor the progress of your package until it arrives.
If you don’t see the email or notice that your tracking seems to have stalled, our awesome support team is here to help. Just reach out to us at support@caudabe.com and we’ll assist you right away.
If you don’t see the email or notice that your tracking seems to have stalled, our awesome support team is here to help. Just reach out to us at support@caudabe.com and we’ll assist you right away.
WHERE DO YOU SHIP FROM? AND HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We’re an American company with a growing network of shipping locations to get your order to you quickly and reliably.
We operate four warehouses globally and ship to many countries (with a few exceptions). At checkout, you’ll see a list of shipping options for your location, along with the estimated shipping time for your order.
Delivery times depend on where you’re located, but we do our best to get your order to you quickly. Here’s what you can expect:
- United States: 2–4 days (ships from Cincinnati, Ohio)
- Canada: 2–5 days (ships from Toronto)
- United Kingdom: 2–4 days (ships from the UK)
- European Union (most countries): 8-12 days (ships from Shenzhen)
- Australia & New Zealand: 8-10 days (ships from Shenzhen)
- Singapore/Malaysia: 3-5 days (ships from Shenzhen)
- Hong Kong/Taiwan: 10-14 days (ships from Cincinnati, Ohio)
- All other international destinations: Shipping times are as indicated in the list of shipping options at checkout.
MY PRODUCT ARRIVED DAMAGED, CAN YOU HELP?
While the vast majority of products arrive without issues, if anything in your order shows up damaged, we're here to help.
Just reach out to us at support@caudabe.com with photos of the item, the packaging, and your order details. Our team will review your case and provide a solution to ensure you’re completely satisfied.
RETURNS & EXCHANGES
HOW DO I START A RETURN?
If for any reason you're not satisfied with your purchase, we accept returns within 30 days of delivery for a refund. Just reach out to us at support@caudabe.com and we’re happy to help.
Please note the following:
- Items must be in good condition
- Returns that are incomplete, damaged, or not in original packaging may be refused or subject to a restocking fee
- Refunds will be issued to the original form of payment once your return is received and inspected.
- Original shipping fees (what you paid to have the order sent to you) are non-refundable.
- If your order included a discount or promotion, the refund will reflect the adjusted amount paid.
WHAT IS YOUR EXCHANGE POLICY?
We offer a 30-day exchange policy, starting from the day your order was delivered. This applies to all products, both domestic and international.
Don’t have the original packaging? No problem. As long as you’re within the 30-day window, we can still help with an exchange.
To get started, just reach out to us at support@caudabe.com and we’re happy to help.
Don’t have the original packaging? No problem. As long as you’re within the 30-day window, we can still help with an exchange.
To get started, just reach out to us at support@caudabe.com and we’re happy to help.
WARRANTY
WHAT IS YOUR WARRANTY POLICY?
All of our products come with a 2-year warranty, which includes two replacements within that period, as long as the product was purchased directly from us or from one of our authorized resellers.
To get started on a warranty claim, just reach out to us at support@caudabe.com and we’re happy to help.
WHAT IS NOT COVERED BY YOUR WARRANTY?
Our warranty doesn’t cover normal wear and tear like scratches, dents, or fading. It also excludes damage from misuse, accidents, or unauthorized modifications.
We’re also not able to cover incidental or consequential damages, like damage to personal property, or lost/stolen items.
CARE & INSTALLATION
HOW DO I CLEAN MY CASE?
Cleaning your case is simple! Here’s how:
- Use alcohol wipes or rubbing alcohol with a washcloth to clean your case effectively. Apply a little scrubbing force for a thorough clean.
- Alternatively, you can use regular soap and water. Instead of running the case under water, prepare a bowl of soapy water, dip a towel into it, and then wipe down the case.
- If your case has MagSafe, avoid submerging it in water.
These methods will help keep your case clean and looking great!
WHERE IS MY INSTALLATION TRAY?
Installation trays are included with all CrystalShield screen protectors for iPhone 14 and newer. If you have a compatible model and didn’t receive one, just reach out to us at support@caudabe.com and we’re happy to help.
For iPhone 13 and earlier, trays aren’t included, but alignment is still simple. The black edge around the shield serves as a natural guide, and the speaker cutout can help fine-tune placement.
Need help? You can follow our step-by-step installation guide here: CrystalShield Installation Guide
For iPhone 13 and earlier, trays aren’t included, but alignment is still simple. The black edge around the shield serves as a natural guide, and the speaker cutout can help fine-tune placement.
Need help? You can follow our step-by-step installation guide here: CrystalShield Installation Guide
And of course, our team is always here if you run into any issues.
HOW DO I INSTALL CRYSTALSHIELD?
You can follow our step-by-step installation guide here: CrystalShield Installation Guide
If you still have questions, reach out to support@caudabe.com and our support team can assist further.
HOW DO I INSTALL MEZZO?
You can follow our step-by-step installation guide here:
If you still have questions, reach out to support@caudabe.com and our support team can assist further.
ABOUT US
WHO WE ARE
We are driven by a deep respect for the impact we have in the world. In an industry where shoddy design and cheaply made knockoffs run rampant, we seek to leave a different legacy. A product bearing the Caudabe name is a promise to you that the product was crafted to enrich your life and not merely our bottom line.
Today, this belief is carried forward by a small but dedicated team. While we’re an American company at our core, our team has grown rapidly over the years to span multiple countries. And, we all share a common goal: create something meaningful and make positive contributions to the world.
Whether it’s through our products or the relationships we have with each other, our customers, and our partners, our work is incredibly meaningful to us. We hope that’s apparent in the quality of everything we do.
Today, this belief is carried forward by a small but dedicated team. While we’re an American company at our core, our team has grown rapidly over the years to span multiple countries. And, we all share a common goal: create something meaningful and make positive contributions to the world.
Whether it’s through our products or the relationships we have with each other, our customers, and our partners, our work is incredibly meaningful to us. We hope that’s apparent in the quality of everything we do.
DO YOU HAVE RETAIL STORES?
No, we don’t have retail stores. But every order placed on www.caudabe.com is backed by our 30-day return and exchange policy, so you can shop risk-free.
DO YOU HAVE RESELLERS IN OTHER COUNTRIES?
Yes, we do! We’re proud to have authorized resellers in several countries.
These resellers make it easier for customers around the world to access our products. For more details or to find a reseller near you, feel free to contact us at support@caudabe.com.
FREE WORLDWIDE
SHIPPING OVER US$60
2 YEAR
WARRANTY
30 DAY RETURNS
AND EXCHANGES
FREE WORLDWIDE
SHIPPING OVER US$60
2 YEAR
WARRANTY
30 DAY RETURNS
AND EXCHANGES
FREE WORLDWIDE
SHIPPING OVER US$60
2 YEAR
WARRANTY
30 DAY RETURNS
AND EXCHANGES
FREE WORLDWIDE
SHIPPING OVER $45
1 YEAR
WARRANTY
30 DAY RETURNS
AND EXCHANGES
FREE WORLDWIDE
SHIPPING OVER US$60
2 YEAR
WARRANTY
30 DAY RETURNS
AND EXCHANGES
FREE WORLDWIDE
SHIPPING OVER $45
1 YEAR
WARRANTY
30 DAY RETURNS
AND EXCHANGES