FREQUENTLY ASKED QUESTIONS

Below is our latest information on shipping times and our responses to some of the most frequently asked questions that we get over at Support.

FREQUENTLY
ASKED
QUESTIONS

Below are our responses to some of the most frequently asked questions that we get over at Support. Please take a look and hopefully these responses will help while you're waiting.

WHEN WILL MY ORDER ARRIVE?

All orders are shipping within 1-2 business days out of our warehouse in Cincinnati, Ohio. There are currently no disruptions or delays at our warehouse.

US customers: USPS is running smoothly and is not currently experiencing any issues. FedEx is not experiencing wide-scale delays, but occasional packages are not reaching recipients within the estimated delivery time. That said, any FedEx delays are typically just for 1 day or so.

NON-US customers: Due to stringent COVID measures, slow customs processing, and a large increase in package volume, we are seeing shipping delays for orders being sent out of the US. Orders can sometimes take longer than anticipated. In some cases, carriers are re-routing packages to find the most efficient route. Please use the tracking info in your shipping confirmation email to track the status of your package, although please note that tracking status often lags behind the actual status of the package. Your package is likely much farther along than it appears.

WHEN WILL MY ORDER ARRIVE?

Our warehouse is located in Cincinnati, Ohio in the US, and we typically ship within one business day.

For US domestic orders, there are currently no known delays. Both USPS and FedEx are running smoothly. Please track your package on either the USPS or FedEx website, depending on which service you chose.

For orders shipped outside of the US, please be sure to track your package at www.goglobalpost.com/track using the tracking number provided in your shipping confirmation email. Tracking status for packages shipped out of the US often lags behind the actual status of the package. Your package is likely much farther along than it appears. Please also note that government lockdowns and restrictions on shipping due to COVID-19 in many countries is currently creating significant delays. Shipping times may be longer than usual.

WHY AREN'T YOU GUYS RESPONDING TO EMAILS?

We are! Our Support team is working as hard as they can to get back to you. We strive to respond within one business day, although we're currently experiencing very high email volume due both to high demand. It may take us 2-4 days to respond, but hang tight and we'll definitely get to you soon!

Be sure that you're not replying to the same ticket before you receive a reply from us. Each time you do that, our system sends your ticket to the back of the queue again. So, by replying multiple times before we have a chance to respond, you're actually inadvertently slowing down the process. No worries - we will get to you ASAP.

SOMETHING'S WRONG WITH MY ORDER!

Don't worry! We're here to help. If you bought the wrong item or want to exchange what you got for something else, we make exchanges super easy! If your order seems defective, also don't worry. We'll get a replacement out to you ASAP. If your dog got to your order before you did and chewed it all up (BAD DOG!), also don't worry. We'll take care of you!

SOMETHING'S WRONG WITH MY ORDER!

Don't worry! We're here to help. If you bought the wrong item or want to exchange what you got for something else, we make exchanges super easy! If your order seems defective, also don't worry. We'll get a replacement out to you ASAP. If your dog got to your order before you did and chewed it all up (BAD DOG!), also don't worry. We'll take care of you!

WHY AREN'T YOU GUYS RESPONDING TO EMAILS?

We are! Our dedicated Support team is working as hard as they can to get back to you. We strive to respond within 24 hours, although we're currently experiencing very high email volume due both to unprecedented demand and the holiday season. Hang tight and we'll definitely get to your question soon!

Be sure to not reply to the same ticket before you receive a reply from us. Each time you do that, our system sends your ticket to the back of the queue again. So, by replying multiple times before we have a chance to respond, you're actually inadvertently slowing down the process. No worries - we will get to you as soon as we can!

DO YOU HAVE A PRODUCT WARRANTY?

Yes! Our customers love our products and we want to make sure that never changes. That's why we offer a Hassle-Free, One-Year Warranty for our products. Within one year from the date of your purchase, if for any reason you're unhappy with your order, we've got you covered. Under almost all circumstances you'll have a brand new Caudabe product shipped out to you ASAP. It's really that easy. Just think of it as our thanks for all of your support.*

To get the ball rolling on your warranty claim, please provide the following information:

• Order number
• Email address and name used to place the order
• Product name and color, and the device you own
• Your current shipping address
• Photos of the issue with the date handwritten and visible in the photo

* Maximum number of warranty claims limited to two per product ordered. Warranty only applicable to orders placed on the Caudabe website or through other channels where products are sold directly by Caudabe. We reserve the right to reject warranty claims contingent upon certain critera at our discretion.

PRODUCT WARRANTY

Our customers love our products and we want to make sure that never changes. That's why we offer a Hassle-Free, One-Year Warranty for our products. Within one year from the date of your purchase, if for any reason you're unhappy with your order, we've got you covered. Under almost all circumstances you'll have a brand new Caudabe product shipped out to you ASAP. It's really that easy. Just think of it as our thanks for all of your support.*

To get the ball rolling on your warranty claim, please email support@caudabe.com and provide the following information:

• Order number
• Email address and name used to place the order
• Product name and color, and the device you own
• Your current shipping address
• Photos of the issue with the date handwritten and visible in the photo

* Maximum number of warranty claims limited to two per product ordered. Warranty only applicable to orders placed on the Caudabe website or through other channels where products are sold directly by Caudabe. We reserve the right to reject warranty claims contingent upon certain criteria at our discretion.